Last Updated: January 2025
At Northforge Interactive, we strive to ensure customer satisfaction with all our games and digital products. This Refund Policy outlines the circumstances under which refunds may be requested and granted for purchases made through our website or authorized distribution platforms.
By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.
We offer refunds under the following conditions:
The timeframe for requesting a refund depends on the type of product purchased:
| Product Type | Refund Window | Usage Limit |
|---|---|---|
| Full Games (PC/Console) | 14 days from purchase | Less than 2 hours of playtime |
| Early Access Games | 14 days from purchase | Less than 2 hours of playtime |
| Downloadable Content (DLC) | 14 days from purchase | Not launched/activated |
| In-Game Purchases | 48 hours from purchase | Items not consumed/used |
| Season Passes | 14 days from purchase | No content downloaded/activated |
| Pre-Orders | Until release date | N/A |
The following items are not eligible for refunds under any circumstances:
If you experience technical issues with any of our products, we encourage you to contact our technical support team before requesting a refund. Many issues can be resolved through:
If a product is confirmed to be defective or does not work as advertised, you may be eligible for a refund regardless of the standard refund window, provided:
For games purchased through Steam, Valve's refund policy applies. Generally, this allows refunds within 14 days of purchase if you have played less than 2 hours. Refund requests must be submitted through the Steam platform.
For purchases made through PlayStation Store, Sony's refund policy applies. Digital content may be eligible for refund within 14 days of purchase if it has not been downloaded or streamed. Refund requests must be submitted through PlayStation Support.
For purchases made through Xbox Store, Microsoft's refund policy applies. Digital games and apps may be refundable within 14 days of purchase if they have been played for less than 2 hours. Refund requests must be submitted through Xbox Support.
For purchases made through Epic Games Store, Epic's refund policy applies. Games and applications may be refundable within 14 days of purchase if played for less than 2 hours. Refund requests must be submitted through the Epic Games platform.
For purchases made directly through northforgeinteractive.live, our standard refund policy as outlined in this document applies. Refund requests should be submitted through our website or customer support email.
To request a refund for a purchase made through our direct store:
To process your refund request efficiently, please ensure you provide:
Once your refund request is approved:
Important: Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account after we process it.
Refund processing times by payment method:
Pre-orders may be cancelled and refunded at any time before the official release date. Once a game is released and becomes available for download or play, the standard refund policy applies.
If you received any pre-order bonuses, promotional items, or early access content, these must be returned or will be revoked as part of the refund process.
Subscription-based services may be eligible for refunds under the following conditions:
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. No refunds are provided for partial billing periods unless otherwise stated or required by law.
Subscriptions automatically renew unless cancelled before the renewal date. If you do not wish to renew, you must cancel your subscription at least 24 hours before the next billing date.
Products purchased during sales, promotions, or at discounted prices are subject to the same refund policy as full-price items. The refund amount will be the price paid, not the original or current retail price.
For bundled products or package deals:
We monitor refund requests for patterns of abuse. We reserve the right to deny refunds or suspend accounts if we detect:
Accounts flagged for refund abuse may be subject to:
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond those outlined in this policy.
Customers in the European Union have the right to withdraw from a purchase within 14 days of purchase without giving any reason, in accordance with EU Consumer Rights Directive. However, you acknowledge that this right is waived if you have started downloading or streaming the digital content with your prior express consent and acknowledgment that you lose your right of withdrawal.
Australian consumers are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure, in accordance with Australian Consumer Law.
If you are located in a jurisdiction with consumer protection laws that provide greater rights than those outlined in this policy, those rights shall apply.
Important Notice: If you initiate a chargeback or payment dispute with your financial institution instead of requesting a refund through our normal process, your account may be immediately suspended pending investigation.
Chargebacks can result in:
We strongly encourage you to contact our customer support team before initiating any chargeback or payment dispute.
If you received a product as a gift:
Gift cards and promotional codes are non-refundable. However, the products purchased with gift cards or codes may be eligible for refund according to this policy. Refunds for such purchases will be issued as store credit.
Products labeled as "Beta," "Early Access," "Preview," or similar designations are works in progress and may contain bugs, incomplete features, or performance issues. By purchasing these products, you acknowledge:
If you choose to permanently close your account with Northforge Interactive:
We may grant refunds outside the terms of this policy in exceptional circumstances, including but not limited to:
Such exceptions are granted at our sole discretion on a case-by-case basis.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes indicates your acceptance of the updated policy.
For significant changes, we will provide notice through:
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
Customer Support
Email: [email protected]
Support Portal: https://northforgeinteractive.live
Phone: +1 (555) 123-4567
Address: 33 Jayde Drive, Lake Karleyland, Michigan, 97665, United States
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST
Note: For the fastest resolution, please include your order number and detailed information about your refund request when contacting us.